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100% Comfort Guarantee
We know it's impossible to experience GIIN sewn-free undergarments without trying them on. Therefore, your first GIIN undershirt and first pair of boxer briefs are covered under our 100% Comfort Guarantee. If for any reason you are not completely satisfied with our undergarments, we will give you a full refund of the product purchase price (Sorry, we cannot refund shipping). We will not question your decision, all we ask is your feedback to make our products better.
Please email firstname.lastname@example.org and include the order number to start the process.
You may return any items (excluding undergarments) within 14 days of delivery, provided the items are unworn, unwashed or unused, and in original packaging. Please email email@example.com. There will be no restocking fee but shipping will not be refunded.
If you happen to receive a damaged, defective or incorrect item in your order, please email firstname.lastname@example.org and include the following information. There will be no
restocking fee and shipping will be refunded.
i) Your order number
ii) Let us know what the issue is
iii) Pictures of the item(s)
Due to hygiene reasons, we do not accept returns
or exchanges on undergarments.
We are unable to process exchanges at this time. We suggest
you follow our return process and place a new order.
We require that you contact us before sending anything back for returns.
Refunds will not be issued for unauthorized returns. If we receive a worn garment back from you, your return will not be processed nor will your used garment be returned to you.
Returns must be made within 14 days of delivery of your purchase.
A refund will be issued in the same form as the original payment within 14 days of receiving your return order.
Please email email@example.com for further questions.